Frequently Asked Questions (FAQ)
How do I place an order?
Browse products, add them to your cart, and proceed to checkout. Follow the steps to enter your delivery address and complete payment.
What payment methods do you accept?
We accept credit and debit cards, wallet balance, and cash on delivery.
How can I track my order?
You can track your order status from the "My Orders" section in your account.
What is your return policy?
Items can be returned within 7 days of delivery, provided they are unused and in their original packaging.
How long does delivery take?
Orders are typically delivered within 1 to 3 business days within Jordan.
Can I cancel my order?
You can cancel your order before it is dispatched by contacting our customer support team.
How do I use my wallet balance?
Your wallet balance is automatically applied at checkout. You can top up your wallet from the "Wallet" section in your account.
What if I receive a damaged product?
Please contact our support team immediately with photos of the damaged item and your order number. We will resolve the issue promptly.
Are there any delivery charges?
Delivery charges vary based on your location. Free delivery may be available for orders that meet the minimum order amount.
How can I contact customer support?
You can reach our support team through the Contact Us page on our website or via WhatsApp.